Tool Mentors > Rational ClearQuest Tool Mentors > Establishing a Change Request Process Using Rational ClearQuest
This tool mentor describes how to use Rational ClearQuest® to establish a change request process.
Related Rational Unified Process information: Activity: Establish Project Change Control Process.
ClearQuest is a change-request management (CRM) system for the dynamic and interactive nature of software development. With ClearQuest, you can manage every type of change activity associated with software development, including enhancement requests, defect reports, and documentation modifications.
ClearQuest is not limited to tracking defects. ClearQuest Designer is the administrator's tool for customizing ClearQuest schemas to suit the specific needs of your company. The administrator defines the type of information that users submit, retrieve, and view in reports and charts. The administrator also determines which users can perform which actions on records.
Everyone on your development team benefits from using ClearQuest:
There are four aspects to customizing ClearQuest to create a change request management process with ClearQuest Designer.
Select Help > Contents > Working with databases.
Select Help > Contents > Controlling access to Rational ClearQuest.
4. Create and modify hook code and external applications
Select Help > Contents > Working with hooks.
Rational Unified Process