ObjectStore C++ Release Notes

Chapter 4

Sources of Technical Information

This chapter describes methods of obtaining technical assistance. Sources of technical information include Object Design's

Local distributor or value-added reseller
Training and Education
Consulting
Technical Support

The following paragraphs summarize each support alternative.

Local Distributor or VAR

If you obtained ObjectStore through a distributor or VAR, contact your representative for specific information.

Object Design Training and Education

Object Design provides a variety of courses that cover all aspects of Object Design products and object-oriented analysis, design, and programming. These courses are available in Public Education Centers around the world, or you can arrange to have them presented on site at your offices.

For immediate information about courses, send email inquiries to ooclass@odi.com or call the Object Design Education Hotline at 781.674.5047.

Object Design Consulting

Object Design Consulting Services is dedicated to helping you turn technology innovations into real business solutions. Through Object Design's versatile suite of services, consultants enable you to deliver projects that are timely, flexible, and cost-effective solutions. Object Design consultants are ready to assist you throughout the software development cycle, from design through deployment, whether you are creating a single application, or revamping your entire technology infrastructure.

With many years of combined experience in building distributed object computing solutions for intranet, Internet, and local solutions, a dedicated staff of consultants is equipped to help you deploy world-class systems.

For more information on how Object Design consultants can start helping you maximize your technology investment, check the World Wide Web at http://www.odi.com/Services or contact your local sales office.

Object Design Technical Support

Object Design Technical Support provides subscribers with technical assistance and software updates. The goal of Object Design Technical Support is your success when using Object Design's software products. The Object Design Technical Support team stands ready to provide the highest quality technical support and assistance with a range of services that include

Worldwide availability - support centers in North America, Europe, and Asia
Access to highly trained Support Engineers through email and by phone during normal business hours
Around-the-clock support for critical applications
Subscriber World Wide Web site that includes FAQ database, Product Documentation, Known Bugs Lists, coding examples, and miscellaneous additional information
Subscriber FTP site containing the latest product updates and software patches
Participation in restricted mail discussion groups
Software update, patch, and support news by means of electronic mail

For more information, see the World Wide Web URL http://support.odi.com or send mail to support@odi.com.

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Copyright © 1998 Object Design, Inc. All rights reserved.

Updated: 04/02/98 12:47:46