Interview Questionnaire

Customer Profile:

Name?

Job Title?

Key Responsibilities?

Outputs Produced?

What makes your job easier?

What makes your job more difficult?

Assessing the Problem:

How would you describe the problems with the current system?

For each problem described, ask:

i.      How do you currently deal with this problem?

ii.      How do you think the problem should be solved?

iii.      How might a new system help to solve this problem?

Could your organization continue to cope with these problems on a long-term basis if no solution system were developed?

User Environment Information:

What technical skill level would you say that the average user of this system possesses?

What platforms and technology are being used?

What types of user help do you need? (hardcopy, online, context-sensitive, etc.)

What system functions would contribute to your organization’s business objectives?

Qualitative Expectations:

What are your expectations for availability?

What are your expectations for maintainability?

What are your expectations for performance?

What are your expectations for usability? (Do you expect someone with no relevant experience to quickly be able to use the system?)

What are your expectations regarding training time?

What are your expectations for security?

Cost/Risk Expectations:

How much risk are you willing to accept regarding deadlines and functionality?

What timeframe do expect to have available for a solution system to be developed?

What price are you willing to pay for the solution system?